An organization’s strength and character can be defined by its ability to respond to critical incidents. Crises occur, on average, every four or five years. Prompt and effective response will not only limit the damage to the company, but will reduce the effect upon staff and their families.
A crisis is any event or series of events that threaten a severe negative impact to an organization’s financial performance, brand, reputation, or to its relationships with employees, customers, or suppliers. The impact of crises can be serious for companies, largely because of their unpredictability. They can be amplified by poor management preparation, “silo” culture, or inadequate communication.
Crises are driven by internal or external events or a collision of the two:
- Severe weather/natural disasters
- Infrastructure disruptions
- Terrorism, executive kidnapping, extortion
- Reorganizations, mergers or acquisitions gone awry
- Accounting, pricing, insider or rogue trading scandals
- Racial discrimination, class action lawsuits
- Strikes and employee sabotage
- Product recalls
- IT security breaches
- Workplace violence
- Global labor violations
- Environmental, WMD or CBRNE emergencies
- Disease exposure
- Death of a leader
Because good businesses learn from mistakes, they rarely face the same crisis twice. It is natural for organizations to develop the belief that they are well prepared for crises, when they inevitably occur. So the most difficult step in sound crisis management is taking the first step—“where do we start?” The best approach is to independently assess your current capabilities. Our Crisis Management Assessment Program (CMAP) comprehensively reviews current crisis management plans, policies, procedures, technology, and communications/media strategy. The CMAP identifies strengths and weaknesses in current plans, flags gaps in preparedness, and prioritizes improvements. It is a Web-based tool that helps companies consider recommendations against industry benchmarks, delivered with color-coded scoring that is easy to understand.
Risk Solutions International provides a comprehensive suite of solutions and services that help clients assess the sufficiency of their continuity management, design better plans that comply with standards/regulations, and exercise and test those plans.
Risk Solutions International provides companies and municipalities with a complete portfolio of crisis and emergency management services. Our work and deliverables address the “Three Cs” of crisis management: Coordinate with emergency responders, business continuity planners, and authorities to execute an integrated, holistic response that produces an expedient and orchestrated reaction to the situation. Control information flow and resource allocation to ensure efficient responses and reduce duplication and conflict of effort. Communicate credibly with employees, stakeholders, vendors, the media, and corporate neighbors.
Our proactive solutions address the immediate and long-term human impact of disasters. They train, exercise, and simulate stressful scenarios to validate effectiveness and build confidence for real crisis incidents. They are considered industry best practices and they help clients meet the new emergency preparedness requirements that have been elevated to a national security priority. Our services include:
— Risk Solutions International’s CMAP tool evaluates its clients current crisis management program against industry best practices and regulatory requirements. It employs a comprehensive review of current crisis management plans, policies, protocols, procedures, technology, communications/public relations and existing information that has been provided to the stakeholders within your organization. The CMAP report identifies strengths and weaknesses in current plans, flags gaps in preparedness and prioritizes improvements.
— Risk Solutions International designs corporate-wide crisis management policies and procedures. Its clients documented crisis management policies and procedures ensure that best practices are consistent throughout the organization
— Risk Solutions International identifies, assesses and ranks the potential risks that may impact its client’s organization. It compares its client’s control environment to best practices that Risk Solutions International has both designed and observed in many of its clients organizations. Where exposures exist, Risk Solutions International recommends countermeasures that can be implemented to mitigate the impact of the threat/scenario.
— Risk Solutions International develops CMPs for large and small school districts, Fortune 500 Companies, large high-rise facilities and major league sports teams, stadiums and entertainment venues. Risk Solutions International’s plans contain easy-to-follow emergency procedure flowcharts, event aids, emergency phone numbers/phone trees, emergency response team roles and responsibilities, area-specific actions, and supplemental support information.
— CCGs are a condensed version of the Crisis Management Plan and provide managers with a valuable crisis communications tool to send the correct message to shareholders, the media and the community. These guides are compact enough to be carried with the manager or can be hung in a convenient location for quick access.
— Risk Solutions International’s customized crisis management training and exercise programs improve crisis management comprehension and test existing crisis management plans and teams. The exercise program tests the effectiveness of its client’s organization’s crisis management plan and the main components of the plan including crisis management teams, their roles and responsibilities, communications, and resource management.
— The focus of program evaluation is to determine the effectiveness of different components of the crisis management program and to guide plans to improve and sustain the program. The evaluation will be based on the goals and objectives of the overall program and each individual element. Risk Solutions International’s evaluation tools use a combination of quantitative and qualitative data collection techniques.
Our experts include professional emergency managers, media experts, threat assessment professionals, members of Emergency Corps, International Association of Chiefs of Police, National/International Crisis Negotiators’ Consortium, and International Association of Law Enforcement Trainers. Some are U.S. Department of Education school crisis trainers, experts from the FBI’s National Domestic Preparedness Office (for WMD), and former experts from the U.S. Air Force Disaster Preparedness Programs who have dealt with chemical, biological, radiological, nuclear, and explosive (CBRNE) threats. And they include critical incident stress management (CISM) experts.
For information about how Risk Solutions International’s Crisis Management Practice, please contact Scott A. Corzine at SCorzine@rsi-llc.com.